Returns and Refunds Policy

We offer a full 14-day refund policy. If you are unhappy with your items within 14 days, we can offer a full refund or replacement.

To be eligible for a refund or replacement, you will be expected to show proof of purchase, proof of identification, as well as proof of the issue with the product.

Once the evidence is reviewed, at our discretion, we will send you an email to notify you that we have reviewed your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kitpulse.com.

Sale Items

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@kitpulse.com.